HERRIN -- For the second time, Pass One Hour Heating and Air has been honored with the President's Award by its parent company, Direct Energy.
One Hour is part of the Direct Energy family of brands and the President's Award is the top award available. A business must have a superior customer service score and show significant growth and success to win.
"We strive to hire the best people to work in the office and in the field," said Francis Pass, One Hour owner. "This award reflects the entire team. Our team works hard to provide solutions for our customers."
Richard Pass, Francis's brother, is also a partner in the business.
"We are extremely proud of Richard, Francis and their entire team. They put their customers first and provide excellent service and quality work," said Mark Baker, franchise president.
"It's because of that commitment, they were able to earn this award."
Francis Pass is a U.S. Army veteran and is an enthusiastic supporter of veterans causes. He also actively supports the Children's Miracle Network, which raises funds and awareness for local children's hospitals.